Terms of Service

1. Definitions

For the purposes of these Terms, the following defined terms apply throughout:

• •"Service" means the Greetevo AI-powered phone receptionist platform, including the website at greetevo.com, the operator dashboard, the analytics platform at analytics.greetevo.com, the API, voice pipeline, and all related features and services.
• •"Operator" means the individual or entity operating the Greetevo platform, currently an unincorporated business based in Toronto, Ontario, Canada.
• •"User," "you," or "your" means any individual or business entity that accesses or uses the Service.
• •"Account" means the registered business account created to access the Service.
• •"Tenant" means a business or organization that subscribes to the Service to handle calls on behalf of its own customers.
• •"Caller" means any individual who places a telephone call to a Tenant's phone number connected to the Service.
• •"Content" means any data, text, audio, video, images, lead lists, appointment records, or other materials uploaded, transmitted, or stored through the Service.
• •"Personal Information" means any information relating to an identified or identifiable individual as defined under applicable Canadian privacy law.
• •"Subscription" means the recurring monthly payment plan selected by the Tenant to access the Service.
• •"Analytics Platform" means the first-party session recording, heatmap, and behavioral analytics service operated by Greetevo at analytics.greetevo.com, which is separate from the AI receptionist service.
• •"Uploaded Data" means any lead lists, contact records, appointment data, or other personal information files uploaded by a Tenant to the Service for processing by the AI receptionist.
• •"Sub-processor" means any third-party service provider engaged by Greetevo to process personal data on behalf of Tenants.

2. Description of Service

Greetevo provides an AI-powered phone receptionist platform that enables businesses to automate call answering, lead capture, appointment booking, call transfers, voicemail handling, and call analytics. The Service includes:

• •AI voice agent that answers inbound telephone calls using natural language processing and text-to-speech technology.
• •Call recording, transcription, and summarization of telephone conversations.
• •Lead capture and CRM integration capabilities.
• •Appointment scheduling and calendar synchronization.
• •Call transfer and routing to human agents.
• •Analytics dashboard with call metrics, sentiment analysis, and reporting.
• •First-party analytics platform (analytics.greetevo.com) providing session recording, heatmap analysis, and user behavior tracking for the Greetevo web application.
• •API access for programmatic integration with third-party systems.
• •SMS and text message notifications and transactional updates.
• •Public appointment booking portal for customers to request and schedule services.
• •Browser push notifications for call alerts, lead notifications, and appointment reminders.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For paid subscribers, we will provide at least 30 days' written notice before discontinuing a core feature, except where required by law or due to circumstances beyond our reasonable control.

3. Eligibility and Account Registration

3.1 Eligibility

The Service is a business-to-business (B2B) platform intended exclusively for use by business owners, operators, and their authorized representatives. The Service is NOT available to:

• •Individuals under the age of 18.
• •Individuals under the age of 16 for any purpose whatsoever.
• •Users located outside Canada (access is automatically blocked).
• •Competitors of Greetevo for purposes of competitive intelligence or reverse engineering.

By creating an Account, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract; (c) you are registering on behalf of a legitimate business operating in Canada; (d) if creating an Account on behalf of a business, you have authority to bind that business to these Terms; and (e) you are not barred from using the Service under applicable Canadian law.

3.2 Account Registration

To use the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep this information updated at all times. You are solely responsible for: (a) maintaining the confidentiality of your Account credentials; (b) all activities that occur under your Account; and (c) notifying us immediately at support@greetevo.com of any unauthorized use or security breach.

3.3 Security Monitoring

To protect the integrity of the Service and detect fraudulent activity, Greetevo monitors and logs authentication attempts, including the IP address, user agent, timestamp, and success/failure status of each login attempt. This data is retained for 12 months for security forensics. By using the Service, you consent to this security monitoring.

4. Subscription Plans and Pricing

Access to the Service requires a paid monthly subscription. The following plans are currently available:

All prices are in Canadian dollars (CAD) and are exclusive of applicable taxes. Plans renew automatically on a monthly basis unless cancelled before the renewal date. We reserve the right to modify pricing with 30 days' prior written notice to the email address on file.

5. Payment, Billing, and Refunds

5.1 Payment Processing

All payments are processed by Stripe Inc., our third-party payment processor. We do not store, access, or retain full payment card numbers. By providing your payment information, you authorize Stripe to charge your payment method for all subscription fees incurred. You represent that you are authorized to use the designated payment method.

5.2 Billing and Renewals

• •Subscriptions are billed monthly in advance on the anniversary date of your initial subscription.
• •Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• •If a payment fails, we will notify you and provide a 7-day grace period to update your payment method before suspending access.
• •You are responsible for all applicable Canadian taxes, including HST, GST, and PST, as applicable to your province of operation.

5.3 Refund Policy

• •Refunds are available only to first-time subscribers within the first 30 days of their initial subscription.
• •Refund eligibility is forfeited once you have consumed 50 or more minutes of your plan's monthly minute allocation, regardless of which plan you are on. The 50-minute threshold applies uniformly across all three plan tiers (Starter: 500 min, Professional: 2,000 min, Enterprise: 5,000 min).
• •The money-back guarantee does not apply to renewal periods, plan upgrades, or add-on purchases.
• •No refunds will be provided for partial months following cancellation.
• •To request a refund, contact support@greetevo.com within the 30-day window with your Account email and reason for cancellation.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time from your billing settings page. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the end of the paid period. No partial-month refunds are provided on cancellation.

6.2 Termination by Greetevo

We may suspend or terminate your Account immediately, without prior notice, if:

• •You breach any provision of these Terms.
• •You engage in fraudulent, abusive, or illegal activity through the Service.
• •Your payment fails and is not rectified within the grace period.
• •Your use of the Service harms Greetevo, other users, third parties, or Callers.
• •You upload lead lists or contact data that you do not have lawful authority to use (see Section 8).
• •We are required to do so by applicable Canadian law or regulatory order.
• •You repeatedly violate call recording compliance requirements or CASL obligations.

6.3 Effect of Termination

Upon termination: (a) your right to use the Service immediately ceases; (b) all licenses granted herein terminate; (c) we will retain your data for 90 days after Account closure to allow data export, after which it will be permanently deleted in accordance with our Privacy Policy; and (d) provisions of these Terms that by their nature should survive termination shall survive, including Sections 9, 10, 11, 12, and 13. You may request a data export before termination by contacting support@greetevo.com.

7. Acceptable Use Policy

7.1 Permitted Use

The Service may be used only for lawful business purposes consistent with these Terms. You agree to use the Service solely to facilitate your own legitimate business operations in Canada.

7.2 Prohibited Conduct

You may not use the Service to:

• •Violate any applicable federal, provincial, or municipal law or regulation.
• •Transmit unsolicited commercial electronic messages in violation of CASL.
• •Impersonate Greetevo, its employees, other users, or any other person or entity.
• •Engage in any conduct that harms, restricts, or inhibits the use of the Service by others.
• •Use automated tools to scrape, copy, or monitor any part of the Service without written consent.
• •Introduce malicious code, viruses, or other harmful software.
• •Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• •Conduct denial-of-service attacks or any form of network interference.
• •Use the Service to contact individuals who have opted out of or never consented to being contacted.
• •Conduct competitor intelligence gathering or reverse engineering of the AI system.

7.3 Call Recording Compliance

You are solely and exclusively responsible for complying with all applicable call recording laws in your jurisdiction and in the jurisdictions of your Callers. Without limiting the foregoing, you must:

• •Obtain all necessary consents from Callers before recording calls, in compliance with Canada's Criminal Code, s. 184 (one-party consent rule) and applicable provincial equivalents.
• •Enable Greetevo's configurable call-opening AI disclosure so that Callers are informed they are speaking with an automated AI system before the call proceeds.
• •Comply with PIPEDA and applicable provincial privacy legislation regarding the collection of personal information from Callers.
• •Comply with CASL regarding any electronic messages triggered by or following calls processed through the Service.

8. Uploaded Data — Lead Lists and Contact Records

8.1 Your Obligations Regarding Uploaded Data

When you upload lead lists, contact records, appointment data, or any other files containing third-party personal information to the Service, you represent, warrant, and covenant that:

• •All personal information in your Uploaded Data was collected lawfully and with appropriate consent under PIPEDA and applicable provincial privacy legislation.
• •You have obtained valid express consent from each individual in your Uploaded Data to be contacted by your business through automated or AI-assisted channels where required by CASL.
• •Your Uploaded Data does not include personal information of individuals who have previously opted out of communications from your business or who are on any applicable do-not-contact registry.
• •Your Uploaded Data does not include personal information of individuals under the age of 16.
• •Your Uploaded Data does not include sensitive personal information (health data, financial data, government IDs) unless you have specific lawful authority to process such data.

8.2 Indemnification for Uploaded Data

You agree to fully indemnify, defend, and hold harmless Greetevo and its affiliates, officers, and agents from and against any and all claims, fines, penalties, regulatory sanctions, damages, losses, costs, and attorneys' fees arising from: (a) any unlawfully collected, unlawfully uploaded, or improperly consented Uploaded Data; (b) any CASL, PIPEDA, TCPA, or equivalent regulatory violation arising from outreach to individuals in your Uploaded Data; or (c) any claim by any individual in your Uploaded Data regarding the use of their personal information.

8.3 Greetevo's Right to Remove Uploaded Data

Greetevo reserves the right, but not the obligation, to review, suspend processing of, or permanently delete any Uploaded Data that Greetevo has reasonable grounds to believe was unlawfully collected, improperly consented, or that could expose Greetevo to regulatory or legal liability. We will notify you before taking such action where practicable.

9. Data Processing and Privacy

9.1 Data Processing Roles

When you use Greetevo to handle calls on behalf of your business: (a) you are the data controller for your Callers' personal information; (b) Greetevo acts as your data processor; and (c) for your own Account and billing information, Greetevo is the data controller.

9.2 First-Party Analytics Platform

The Greetevo Analytics Platform (analytics.greetevo.com) is a first-party service operated by Greetevo that collects session recordings, heatmap data, and user behavior data when users interact with the Greetevo web application. This platform is entirely operated and controlled by Greetevo. No session recording or heatmap data is shared with third parties. Data collected through the Analytics Platform is used exclusively for product improvement and is subject to our Privacy Policy. By using the Greetevo web application, you consent to session recording and heatmap analysis conducted through the Greetevo Analytics Platform.

9.3 Sub-processors

Greetevo engages the following categories of sub-processors to deliver the Service: telephony infrastructure (Twilio), payment processing (Stripe), database and hosting (Supabase, Railway, Vercel, Google Cloud), AI and voice processing (OpenAI, Groq, Deepgram), and email delivery (SendGrid, Mailgun). A full and current sub-processor list is maintained at greetevo.com/sub-processors.

Regarding AI sub-processors: Greetevo does not use Caller personal data or Tenant data to train its own AI models without explicit written authorization. However, certain sub-processors (including OpenAI and Twilio) may process data in accordance with their own terms of service. Greetevo contractually requires these sub-processors to process your data only for the purpose of delivering the Service. Verify your specific API agreements with these providers if you have enhanced data retention requirements.

9.4 CASL Compliance

Greetevo sends transactional commercial electronic messages (CEMs) — including billing alerts, security notifications, and call summaries — based on our contractual relationship with you. We require separate, affirmative opt-in consent before sending any promotional or marketing CEMs. Creating an Account does not automatically enroll you in marketing communications. Every CEM we send includes a clear unsubscribe mechanism. We process unsubscribe requests within 10 business days as required by CASL.

10. Intellectual Property Rights

10.1 Greetevo Ownership

The Service, including all software, AI models, voice agents, dashboards, APIs, brand assets, and proprietary technology, is the exclusive property of the Greetevo operator and its licensors. All rights, title, and interest in the Service are reserved. No license is granted to you except the limited right to use the Service as expressly set out in these Terms.

10.2 Your Content License

You retain ownership of all Content you submit to the Service. By submitting Content, you grant Greetevo a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, process, and store such Content solely for the purpose of providing the Service to you. This license terminates when you delete your Account, except where we are required to retain copies for legal, security, or operational purposes.

10.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by Greetevo without restriction, obligation, or compensation to you. You hereby assign to Greetevo all rights, title, and interest in and to any such feedback.

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CANADIAN LAW. GREETEVO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. GREETEVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR SPECIFIC REQUIREMENTS.

11.2 AI Limitations Disclaimer

The AI receptionist is an automated system. It may not always accurately understand Caller intent, correctly capture information, or appropriately handle all call scenarios. You are solely responsible for reviewing call transcripts, summaries, and leads generated by the AI and following up as necessary. Greetevo is not liable for business losses, missed appointments, or customer relationship damage arising from AI errors or miscommunications.

11.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GREETEVO OR ITS OPERATOR, OFFICERS, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY AI ERRORS OR MISCOMMUNICATIONS, YOUR FAILURE TO COMPLY WITH CASL, PIPEDA, OR CALL RECORDING LAWS, OR UNAUTHORIZED ACCESS TO YOUR ACCOUNT.

GREETEVO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO GREETEVO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED CANADIAN DOLLARS (CA$100.00), WHICHEVER IS GREATER.

CERTAIN CANADIAN PROVINCIAL LAWS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, GREETEVO'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Greetevo and its operator, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, judgments, losses, costs, and fees (including reasonable legal fees) arising out of or relating to:

• •Your violation of these Terms or any applicable law.
• •Your use of the Service, including your Content and your Callers' data.
• •Your failure to comply with CASL, PIPEDA, call recording laws, or any other applicable regulation.
• •Any allegation that your Content or Uploaded Data infringes or misappropriates the rights of any third party.
• •Any regulatory claim, fine, or penalty arising from your outreach to individuals in your Uploaded Data.
• •Any claim by a Caller relating to how you configured or used the AI receptionist.

13. Dispute Resolution

13.1 Informal Resolution

Before commencing any legal proceedings, you agree to first attempt to resolve any dispute with Greetevo informally by contacting us at support@greetevo.com with a detailed description of your concern. We will endeavour to resolve disputes through good faith negotiation within 30 days.

13.2 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the applicable federal laws of Canada, without regard to conflict of law principles.

13.3 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Ontario, Canada, sitting in the City of Toronto. You irrevocably submit to the personal jurisdiction and venue of such courts.

13.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, YOU AGREE THAT ANY DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS OR CONSOLIDATED PROCEEDINGS. Note: This waiver may not apply to Quebec residents pursuant to the Quebec Consumer Protection Act and the Code of Civil Procedure.

14. Modifications to Terms

We may revise these Terms at any time. Material changes will be communicated via email to the address on your Account at least 30 days before they take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to revised Terms, you must cancel your subscription before the effective date.

15. Miscellaneous

• •Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Greetevo regarding the Service.
• •Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• •Waiver: No failure to enforce any provision shall constitute a waiver of future enforcement.
• •Assignment: You may not assign these Terms without our prior written consent. Greetevo may assign these Terms without restriction, including upon incorporation or business transfer.
• •Force Majeure: Greetevo is not liable for delays or failures caused by circumstances beyond our reasonable control.
• •Language: These Terms are in English. If translated, the English version controls.

16. Children's Privacy

The Service is not intended for use by any individual under the age of 18, and is strictly prohibited for anyone under 16. We do not knowingly collect personal information from minors. If you believe a minor has created an Account, contact privacy@greetevo.com immediately. Any Account discovered to be held by a minor will be immediately terminated and all associated data deleted.

17. Contact Information